Privacy Policy
AscendEdge Solutions (AES) provides business consulting, IT solutions, business process outsourcing, training, and advisory services.
Who We Are
Information We Collect
2. Business Information
When delivering services, we may process operational or process data, systems and workflow information, and training or assessment data. This is only used for service delivery purposes.
3) Technical Information
- IP address
- Browser type
- Device information
- Website usage data (via cookies or analytics tools)
- Information You Provide
- Name
- Email address
- Phone number
- Company/organization name
- Job title
- Billing or payment details
- Information shared during consultations or service delivery
- Information submitted via forms or email
3. Technical Information
- IP address
- Browser type
- Device information
- Website usage data (via cookies or analytics tools)
Your Privacy In-depth
How We Use Your Information
- Provide and manage our services
- Respond to inquiries and requests
- Send proposals, reports, or invoices
- Improve our services and website
- Send updates or insights (if you opt in)
- Maintain security and prevent fraud
- Meet legal or regulatory obligations
Data Security
We use reasonable safeguards such as:
- Secure systems and access controls
- Confidentiality agreements
- Restricted access to sensitive data
While we strive to protect your data, no system is completely secure.
How We Share Information
We do not sell personal data.
We may share information with:
- Trusted service providers (e.g., hosting, payment processors)
- Professional advisors (legal, financial, compliance)
- Authorities when legally required
All partners and vendors are expected to protect your information and use it only for the purposes we specify.
Data Retention
We keep personal data only as long as necessary to deliver services, meet legal and reporting obligations, resolve disputes, and enforce agreements..
Cookies & Analytics
Our website may use cookies to:
- Improve user experience
- Analyze website usage
- Support marketing insights
You can disable cookies in your browser settings.
Your Rights
Depending on applicable laws, you may request to:
- Access your data
- Correct inaccurate data
- Delete your data
- Withdraw consent
- Object to certain processing
To make a request, contact us using the details below.
Third-Party Links
Our website may link to external websites. We are not responsible for their privacy practices.
Please review their policies separately.
Children’s Privacy
Our services are not directed to individuals under 18. We do not knowingly collect children’s data.
Policy Updates
We may update this Privacy Policy occasionally. The latest version will always appear on this page with the updated date.
Frequently asked questions
Here are some common questions about our company.
Our company specializes in consulting, product development, and customer support. We tailor our services to fit the unique needs of businesses across various sectors, helping them grow and succeed in a competitive market.
You can reach our customer support team by emailing aes.inquire@gmail.com or calling +260572083140. Our dedicated team will respond quickly during work hours from 9am to 5pm CAT to assist with any inquiries or issues.
We’re committed to providing prompt and effective solutions to ensure your satisfaction.
We offer a 30-day return policy for selected products. Items must be in their original condition, unused, and include the receipt or proof of purchase.