We believe clarity builds trust.
These FAQs explain how AES delivers results across IT, operations, HR, compliance, training, and outsourcing — including what we deliver, how long it takes, and how we protect your information. For a tailored scope, reach out to our team.
AscendEdge Solutions (AES)
Frequently Asked Questions
Clear answers about how AES delivers IT, operations, HR, compliance, training, and outsourcing solutions — so you can choose the right engagement with confidence.
What you’ll find in this FAQ
- Engagement models, timelines, and pricing logic
- Security, confidentiality, and compliance approach
- How outsourcing and managed services work in practice
- Training formats, delivery options, and outcomes
Cross-category FAQs
General
Q What does AscendEdge Solutions Group (AES) do? ⌄
AES helps organizations run better by improving systems, processes, compliance, and people capability.
We provide advisory + implementation support across IT, operations, HR, governance/risk/compliance, training, and outsourcing.
Q Who do you work with? ⌄
We support SMEs, corporates, NGOs, and institutions — from quick fixes to long-term transformation.
Q Do you only operate in Zambia? ⌄
We’re based in Zambia but deliver on-site, remote, and hybrid engagements — depending on your needs and location.
Engagement & Delivery
Q How do engagements typically start? ⌄
Most projects start with:
- A Discovery call
- An Assessment / diagnostic
- A Proposal (scope, timelines, pricing)
- Or a Kickoff + delivery plan
Q Do you offer one-off projects or long-term support? ⌄
Both. We do one-off engagements (audits, setup, reengineering) and long-term support via retainers, managed services, and outsourcing.
Q How long do projects usually take? ⌄
Timelines depend on scope. As a guide:
- Assessments: 1–2 weeks
- Process improvement: 3–10 weeks
- Systems implementation: 4–16+ weeks
- Outsourcing: ongoing
Pricing & ROI
Q How is pricing determined? ⌄
Pricing is based on scope, duration, expertise level, and delivery model (remote/on-site). We provide clear proposals with deliverables and milestones.
Q What ROI can we expect? ⌄
Common outcomes include reduced operational costs, improved compliance, faster processes, better reporting, reduced downtime, and stronger decision-making.
Security & Confidentiality
Q How do you protect our information? ⌄
We apply NDAs, role-based access, secure file handling, and professional confidentiality standards.
Where applicable, we can align controls to your internal policies and audit requirements.
BPO & Outsourcing
Q Will outsourcing reduce our control? ⌄
No. You remain in control. AES provides execution, reporting, and agreed SLAs — with clear escalation paths and performance tracking.
Q How do you ensure quality for outsourced roles? ⌄
We use SOPs, onboarding checklists, KPIs, regular review cycles, and documentation to ensure consistent delivery and continuity.
IT & Digital
Q Can you work with our existing systems? ⌄
Yes. We often optimize what you already have first, then recommend upgrades only where necessary for performance, security, or scalability.
HR & People Operations
Q Do you replace our HR department? ⌄
No — we strengthen your HR function. For smaller organizations, we can provide fractional HR support where needed.
Governance, Risk & Compliance
Q Can you help us prepare for audits? ⌄
Yes. We support audit readiness through document structure, policy frameworks, control reviews, evidence preparation, and compliance training.
Training
Q Are your trainings practical or theoretical? ⌄
Practical. We focus on real workplace application, templates, tools, and hands-on exercises aligned to your team’s daily work.
Process Improvement
Q Will process improvement disrupt operations? ⌄
We design improvements to minimize disruption, using phased rollouts, quick wins, training, and change support so teams transition smoothly.
Still have a question?
Tell us what you’re trying to achieve and we’ll recommend the best service path, timelines, and a practical engagement model.
AscendEdge Solutions (AES)
Frequently Asked Questions
Clear answers about how AES delivers IT, operations, HR, compliance, training, and outsourcing solutions — so you can choose the right engagement with confidence.
What you’ll find in this FAQ
- Engagement models, timelines, and pricing logic
- Security, confidentiality, and compliance approach
- How outsourcing and managed services work in practice
- Training formats, delivery options, and outcomes
Cross-category FAQs
General
Q What does AscendEdge Solutions Group (AES) do? ⌄
AES helps organizations run better by improving systems, processes, compliance, and people capability.
We provide advisory + implementation support across IT, operations, HR, governance/risk/compliance, training, and outsourcing.
Q Who do you work with? ⌄
We support SMEs, corporates, NGOs, and institutions — from quick fixes to long-term transformation.
Q Do you only operate in Zambia? ⌄
We’re based in Zambia but deliver on-site, remote, and hybrid engagements — depending on your needs and location.
Engagement & Delivery
Q How do engagements typically start? ⌄
Most projects start with:
- A Discovery call
- An Assessment / diagnostic
- A Proposal (scope, timelines, pricing)
- Or a Kickoff + delivery plan
Q Do you offer one-off projects or long-term support? ⌄
Both. We do one-off engagements (audits, setup, reengineering) and long-term support via retainers, managed services, and outsourcing.
Q How long do projects usually take? ⌄
Timelines depend on scope. As a guide:
- Assessments: 1–2 weeks
- Process improvement: 3–10 weeks
- Systems implementation: 4–16+ weeks
- Outsourcing: ongoing
Pricing & ROI
Q How is pricing determined? ⌄
Pricing is based on scope, duration, expertise level, and delivery model (remote/on-site). We provide clear proposals with deliverables and milestones.
Q What ROI can we expect? ⌄
Common outcomes include reduced operational costs, improved compliance, faster processes, better reporting, reduced downtime, and stronger decision-making.
Security & Confidentiality
Q How do you protect our information? ⌄
We apply NDAs, role-based access, secure file handling, and professional confidentiality standards.
Where applicable, we can align controls to your internal policies and audit requirements.
BPO & Outsourcing
Q Will outsourcing reduce our control? ⌄
No. You remain in control. AES provides execution, reporting, and agreed SLAs — with clear escalation paths and performance tracking.
Q How do you ensure quality for outsourced roles? ⌄
We use SOPs, onboarding checklists, KPIs, regular review cycles, and documentation to ensure consistent delivery and continuity.
IT & Digital
Q Can you work with our existing systems? ⌄
Yes. We often optimize what you already have first, then recommend upgrades only where necessary for performance, security, or scalability.
HR & People Operations
Q Do you replace our HR department? ⌄
No — we strengthen your HR function. For smaller organizations, we can provide fractional HR support where needed.
Governance, Risk & Compliance
Q Can you help us prepare for audits? ⌄
Yes. We support audit readiness through document structure, policy frameworks, control reviews, evidence preparation, and compliance training.
Training
Q Are your trainings practical or theoretical? ⌄
Practical. We focus on real workplace application, templates, tools, and hands-on exercises aligned to your team’s daily work.
Process Improvement
Q Will process improvement disrupt operations? ⌄
We design improvements to minimize disruption, using phased rollouts, quick wins, training, and change support so teams transition smoothly.
Still have a question?
Tell us what you’re trying to achieve and we’ll recommend the best service path, timelines, and a practical engagement model.